Returns refunds
Return & Refund Policy
Last Updated:1/31/2026
We want you to love what you ordered! If you’re not 100% satisfied, we’re here to help.
How long do I have to return an item? You have [30] days from the date of delivery to initiate a return.
What items are returnable? To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all tags attached.
- Accompanied by the receipt or proof of purchase.
What items are non-returnable?
- Final Sale items (clearly marked on product pages).
- Personalized or custom-made products.
- [Add other items like: Perishables, earrings, or gift cards].
How do I start a return?
- Visit our [Returns Portal Link] or email us at [Email Address] with your order number.
- Once approved, we will send you a return shipping label.
- Drop off the package at any [Carrier Name, e.g., UPS/FedEx] location.
Refund Options
- Original Payment: Refunds are processed within [5–7] business days of receiving your return.
- Store Credit: Get your refund immediately as a digital gift card (and we'll waive the return shipping fee!).
- Exchanges: Need a different size? We offer one free exchange per order.
Shipping Costs
- If the item is defective or we made a mistake, return shipping is on us!
- For "change of mind" returns, a flat fee of $[Amount] will be deducted from your refund to cover shipping and handling.
